Freightliner Facility

State-of-the-Art Facility

Our Freightliner facility is a 70,000-square foot state of the art repair shop located in Rickman, Tennessee. Our skilled and certified technicians take pride in ensuring that each vehicle is repaired correctly and in a timely manner.

Our team understands that when our customers give us a vehicle to repair they are also giving us their trust. FCR does not want to gain one time customers; we want to gain customers for life.

repaired truck

Unsurpassed Turnaround Times

We pride ourselves on having the best turnaround times in the industry. Our typical times are 1-3 for light damage, 3-5 medium damage, 6-15 for heavy damage. Unlike a typical class 8 body shop which has average turn around times of 15-48 days.

parts warehouse

Parts Warehouse

Our Freightliner parts warehouse is the largest in the Southeast. When a truck arrives at FCR and is approved for repairs to begin we typically have the parts in stock to begin repairs immediately. Parts in stock equals unsurpassed turn times which means our customers save money by not having valuable assets sit and wait on parts.

One-stop collision repair

At FCR, we have the following services which allows us to be a one-stop collision repair shop and eliminates any outsourcing of the repair process:

  • Customer Cab Alignment System
  • Bee-Line Chassis and Suspension Correction System
  • State of the Art Paint Booth

Customer Service

FCR believes that communication is the key to building successful partnerships.  From pickup to delivery, the FCR customer service team provides the company/owner operator with weekly (and sometimes) daily updates.  We do not want to gain a one-time customer; we want to gain customers for life. Our customer services include:

  • Daily progress reports
  • One-Drive pictures for accident repairs and completion
  • Assigned Customer Account Manager